Privacy Policy

Your privacy is important to us. Learn how OrionOps handles your data.

1. Introduction

OrionOps is committed to protecting the privacy of our clients and users. This Privacy Policy explains how we collect, use, and safeguard your information across our service offerings and product solutions. By engaging with OrionOps, you agree to the practices described in this policy.

2. Information We Collect

We collect data to provide and improve our services and products. This includes:

**Personal Information**: Name, email address, contact details, job title, and company information.
**Usage Data**: Details of interactions with our services, including log files, device information, and cookies for product usage.
**Sensitive Information**: When necessary for specific engagements, we may collect access credentials, system configurations, or other data critical to providing services securely.

3. How We Use Your Information

Your information is used to:

Provide and manage our DevOps services and product solutions.
Improve, personalize, and optimize the functionality of our products.
Communicate updates, alerts, and offers related to our services and products.
Ensure security and compliance with applicable regulations.

4. Data Sharing

We do not sell your personal data. However, we may share your information in the following circumstances:

With trusted third-party vendors who assist in delivering our services and products.
When required by law or to respond to legal processes.
To protect the security and integrity of our systems and services.

5. Data Security

OrionOps uses robust technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. This includes encryption, access controls, and secure hosting environments.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Usage data for product analytics is anonymized and stored in aggregate form.

7. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

Accessing, correcting, or deleting your personal information.
Objecting to or restricting the processing of your data.
Portability of your data to another provider.
Withdrawing consent where applicable.

8. Service-Specific Considerations

- **For Services**: Data collected during DevOps engagements (e.g., system credentials) is handled with strict confidentiality and deleted upon project completion unless otherwise agreed.

- **For Products**: Product usage data is anonymized where possible. Certain features may rely on cookies or similar technologies to enhance functionality.

9. Updates to This Policy

OrionOps may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify users of significant changes via email or through our website.